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Cancellation Policy

Outdoor Chattanooga’s Cancellation Policy

Outdoor Chattanooga leads outdoor activities rain or shine, with the exception of severe weather or other conditions deemed dangerous by the guide staff. Should severe weather conditions occur within the first hour of the activity, it may be delayed or rescheduled. If severe wheather occurs after the first hour, it is considered a complete activity. Cancellations by customer(s) anytime within 48 hours prior to trip time or customer “no shows” will not be rescheduled or issued a refund for paid activities.

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